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How We Handle Your Account Under Our Legal Framework

Our legal terms set out what you agree to when you open an account with 1888 Baji and what we owe you in return.

Jurisdiction-dependent accessAccount rights and responsibilitiesbKash, Nagad, Rocket coveredBangladesh-region policy
1888 Baji How We Handle Your Account Under Our Legal Framework
POLICY CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how these terms apply to your account, or you need to exercise a right under our policy — such as requesting your data or raising a dispute — the channels below are how you get through to us. For payment-related disputes involving bKash, Nagad, or Rocket, include your transaction reference number so we can locate the record quickly.

Team online

Live Chat

Open the chat icon from any page while logged into your account. Available for account and policy queries during published support hours.

Email Support

Send policy, data, or dispute queries to our support address listed in your account settings. Responses are sent to your registered email within one business day.

Account Help Centre

The Help Centre in your account dashboard covers common policy questions, account access steps, and how to submit a formal dispute request.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

Your account data stays within our systems and is not sold to third parties. We use SSL encryption across all pages where account or payment information is transmitted, including during bKash, Nagad, and Rocket deposit flows. Cookies on this site track your session and preferences only — you can adjust cookie settings through your browser at any time. If you want a copy of the data we hold on you, or you want it deleted, raise a request through the support email in your account settings and we will respond within the timeframe required by applicable law in your region.

Data Retention

We retain account records for the period required by applicable regulations. Closed accounts are kept in an anonymised form for compliance purposes only, not for marketing.

Cookie Policy

We use session and preference cookies. No third-party advertising cookies are placed without consent. Manage your preferences via your browser settings at any time.

Account Security

Two-factor verification is available on your account and is strongly recommended. OTP codes are sent to your registered mobile number for login and withdrawal confirmation.

Your Rights

You may request access to, correction of, or deletion of your personal data. Submit the request through your account's Help Centre and we handle it under applicable regional law.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what rights you hold, and how to raise a concern. If yours is not here, the support channels above are the right next step.

Eligibility depends entirely on the laws of your specific region. We do not confirm legality for individual users — check your local regulations before opening or continuing to use an account.

If your account is suspended, verified funds in your wallet are held and remain accessible during the review period. Raise a dispute via live chat or email with your transaction reference to speed up resolution.

Send a data-access request to the support email shown in your account settings. Include your registered mobile number and we respond within the period required under applicable law.

Yes. Submit a deletion request through the Help Centre in your account dashboard. We process it in line with applicable regional law, and some records may be retained in anonymised form for compliance.

We post a notice on this page whenever terms are updated. Continuing to use your account after the effective date of an update counts as acceptance of the revised terms.

Use the live chat or support email and include your Rocket transaction reference number. We can trace the record on our ledger and respond within one business day.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.